Frequently Asked Questions

Pathway Diagnostic Laboratories is a fully certified clinical laboratory headquartered in New Braunfels, Texas. We provide advanced genetic testing services using Next-Generation Sequencing (NGS) technology to patients and providers across the United States. Our mission is to deliver accurate results, fast turnaround times, and comprehensive reporting to support personalized care.
 

You may not immediately remember completing the cheek swab collection, especially if it was done several weeks ago. Please be assured this was a real medical test ordered by a licensed telehealth provider and processed by our certified laboratory.

We understand that receiving genetic test results in the mail can sometimes raise questions, especially if you don’t clearly remember completing the cheek swab or if a family member reviews your mail and becomes concerned. Please know that your testing is legitimate and fully regulated.
 

• Pathway Diagnostic Laboratories is a federally certified clinical laboratory operating under CLIA regulations and strict HIPAA privacy laws.
• The testing was performed only after a licensed telehealth provider determined it was medically necessary.
• The sample we processed was collected from the cheek swab kit you completed and returned.
• You may also receive an Explanation of Benefits (EOB) from your insurance. An EOB is not a bill — it simply explains how your insurance processed the claim. You will never receive a bill from Pathway for this test.
 

This test is part of your medical record and is handled with the same care and compliance as any other laboratory test.

You should recall receiving a genetic testing kit in the mail. The kit included instructions to collect a sample using a simple cheek swab (buccal swab). As part of the process, you completed the required sections of the laboratory requisition form, including the patient consent section, and returned the kit to us. Once we received your completed kit, our laboratory extracted DNA from the cheek swab and performed advanced genetic sequencing to generate your results.

Once results are received, you are provided with the option to schedule a follow-up appointment with the telehealth provider to discuss your results, regardless of the outcome. Pathway strongly encourages all patients to take advantage of this opportunity to ensure questions are answered and care is coordinated.
 

In addition, you should also share a copy of your results with your primary care provider or specialist. This helps your healthcare team have the complete picture of your health.

Pathway currently accepts Medicare and Medicaid in certain states. If your plan does not cover the test or a claim is denied, you will not receive a bill. Patients will never receive a bill for testing performed by Pathway, regardless of insurance coverage or claim status.
 

You may, however, receive an Explanation of Benefits (EOB) from your insurance provider. An EOB is not a bill — it simply explains how your insurance processed the claim.

• Advanced NGS technology for highly accurate results
• Non-invasive cheek swab collection
• Clear, comprehensive reporting to support patient and family health decisions
• Experienced laboratory team focused on genetics and compliance
• Strong commitment to patient privacy and security